1. Overview

At Well Run, we provide digital products designed for immediate access and implementation. Due to the nature of digital goods, all purchases are considered final and non-returnable, unless explicitly stated otherwise in this policy.

By purchasing any product from Well Run, you agree to the terms outlined below.

2. Digital Product Policy

All products sold on this website are intangible digital goods (PDFs, templates, systems, frameworks, and downloadable resources).

Once a product has been delivered (via download or access), it is deemed consumed.
As a result:

  • We do not accept returns
  • We do not offer exchanges
  • We do not provide refunds for change of mind, incorrect expectations, or lack of use

3. Exceptions (Limited Cases)

Refunds may only be considered under the following conditions:

a. Duplicate Purchase

If you were accidentally charged more than once for the same product, you may request a refund for the duplicate transaction.

b. Technical Issues

If you are unable to access or download the product due to a verified technical error on our side, and the issue cannot be resolved within a reasonable timeframe.

c. Corrupted or Incomplete Files

If the delivered files are defective, incomplete, or unusable, and a corrected version cannot be provided.

4. Refund Request Process

To request a refund under eligible conditions, you must:

  • Submit a request within 7 days of purchase
  • Provide proof of purchase (receipt, transaction ID)
  • Clearly describe the issue encountered

5. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in:

  • Immediate suspension of access to all purchased products
  • Restriction from future purchases

We strongly recommend contacting our support team to resolve any issue before initiating a dispute.

6. Product Responsibility

By purchasing our products, you acknowledge that:

  • Results depend on your implementation
  • We do not guarantee specific outcomes or financial results
  • All materials are provided for informational and educational purposes

7. Updates to This Policy

We reserve the right to modify this policy at any time.
Changes will be effective immediately upon posting on this page.